Complete Warranty Information
RCR, Inc. Home Services Warranty
Effective Date: 3/7/25
Preamble:
Rsy’s Construction and Rehab, Inc. (Herein, RCR, Inc.), ("we," "us," or "our") is dedicated to providing high-quality home improvement and repair services and ensuring your satisfaction. This Home Services Warranty ("Warranty") details the specific guarantees we offer for the services we perform. Each warranty is tailored to the type of service provided, giving you peace of mind regarding our work. By accepting our services, you ("you" or "the homeowner") agree to the terms and conditions outlined in this Warranty. Please review this document carefully to understand what is covered, the duration of each warranty, and the steps to take if an issue arises.
2-Year Workmanship Guarantee
Coverage:
We guarantee the quality of workmanship for all projects completed by RCR, Inc. If you are dissatisfied with our work due to issues related to craftsmanship, we will address and resolve the problem at no additional cost to you.
Duration:
This guarantee is valid for two (2) years from the date of project completion.
Conditions and Exclusions:
You must notify us of any issue within the two-year period.
This guarantee applies solely to defects in our workmanship and does not cover damage resulting from misuse, neglect, accidents, alterations, natural disasters, or normal wear and tear.
Claim Process:
If you are unhappy with our workmanship, contact us within the two-year period, and we will collaborate with you to resolve the issue promptly.
3-Year Tile Workmanship Guarantee
Coverage:
We guarantee the installation of tile against breakage or loosening caused by defects in our workmanship, including issues with tile setting, adhesion, or installation techniques.
Duration:
This guarantee lasts for three (3) years from the date of project completion.
Conditions and Exclusions:
If tiles break or become loose due to our installation errors within three years, we will repair or replace them at no cost to you.
This guarantee does not cover damage caused by structural movement of the building, improper maintenance, excessive force, or external factors beyond our control.
Tiles must be maintained following standard care guidelines.
Claim Process:
If tiles break or loosen due to our workmanship within three years, contact us to schedule an inspection and repair.
5-Year Deck Warranty
Coverage:
This warranty covers the structural integrity of your deck’s framing, including railings, posts, joists, and ledger. If any of these components fail due to defects in materials or workmanship provided by RCR, Inc., we will repair the deck at no cost to you.
Duration:
This warranty is valid for five (5) years from the date of project completion.
Conditions and Exclusions:
The deck must be used for its intended purpose and maintained properly (e.g., regular cleaning, sealing, and inspections).
This warranty does not cover cosmetic issues (e.g., fading or discoloration), normal wear and tear, or damage caused by improper use, neglect, modifications, or natural disasters.
Failure must be attributable to defects in our materials or workmanship, not external factors.
Claim Process:
If a covered component fails within five years, contact us to arrange an inspection. If the failure is due to our work, we will repair it free of charge.
Tile Waterproofing Limited Lifetime Warranty
Coverage:
We guarantee the waterproofing of your tile shower against leaks and water damage caused by defects in our installation or the materials we provide (e.g., waterproofing membrane).
Duration:
This warranty lasts for as long as you own your home.
Conditions and Exclusions:
This warranty is non-transferable and applies only to the original homeowner.
Coverage is limited to leaks or water damage directly resulting from our waterproofing work.
It does not cover damage caused by improper maintenance, structural shifts, accidents, or modifications made after installation.
Regular maintenance, such as sealing grout lines and checking for cracks, is required.
Claim Process:
If a leak occurs due to our waterproofing work, contact us to schedule an inspection. If the issue is covered, we will repair it at no cost to you.
Structural Repair Limited Lifetime Warranty
Coverage:
We guarantee that any structural repair performed by RCR, Inc. ensures the load path is directly transferred to a properly engineered footing. This includes repairs to beams, columns, and other load-bearing elements.
Duration:
This warranty remains in effect for as long as you own your home.
Conditions and Exclusions:
This warranty applies only to structural repairs completed by RCR, Inc., and only if the load path remains unchanged after the repair.
Lumber placed directly against concrete or virgin earth is excluded from coverage.
The warranty does not cover damage caused by natural disasters, improper maintenance, post-repair modifications, or external forces.
This warranty is non-transferable and applies only to the original homeowner.
Claim Process:
If a structural repair fails to meet the guaranteed standard, contact us to arrange an inspection. If the issue is covered, we will repair it at no cost to you.
General Warranty Terms and Conditions
The following terms apply to all warranties provided by RCR, Inc.:
Non-Transferability: All warranties are non-transferable and apply only to the original homeowner who contracted the services.
Proper Use and Maintenance: All services and installations must be used for their intended purpose and maintained according to standard care guidelines. Failure to do so may void the warranty.
Exclusions: No warranty covers damage caused by misuse, neglect, accidents, alterations, natural disasters, or external forces beyond our control.
Limitations of Liability: Our liability under these warranties is limited to the cost of repairing or replacing the defective workmanship or materials. We are not liable for indirect, incidental, or consequential damages.
Modifications: RCR, Inc. reserves the right to modify or update this Warranty at any time. Changes will take effect upon posting to our website or providing notice to you.
Governing Law: This Warranty is governed by the laws of the state in which the services were performed.
How to Make a Claim
If you believe your project qualifies for warranty service, please follow these steps:
Contact Us: As soon as the need for a warranty arises and is discovered reach out to RCR, Inc. by phone at (270) 709-9233 or email at owners@rcrbgky.com.
Provide Information: Include your name, address, project completion date, and a detailed description of the issue.
Inspection: We will schedule an inspection to determine if the issue qualifies under the applicable warranty.
Resolution: If the issue is covered, we will repair or resolve it according to the terms of the warranty at no cost to you.
Failure to follow this process may delay or void your claim.
Disclaimer
This Warranty is subject to the terms and conditions outlined above. It does not affect any additional rights you may have under applicable consumer protection laws. No other warranties, express or implied, are provided unless explicitly stated in writing by RCR, Inc. We reserve the right to inspect any claim and determine whether it falls within the scope of this Warranty.
For questions or further clarification, please contact us at owners@rcrbgky.com.
This document constitutes the entire Warranty provided by RCR, Inc. for the services described. By engaging our services, you acknowledge and accept these terms.
This legal text ensures clarity, fairness, and robust protection for both RCR, Inc. and the homeowner, addressing all aspects of the provided services comprehensively.